Shipping, payment & returns

Ordering

Choose an available piece and click Buy now. The piece is reserved for you immediately and you receive an e-mail with the order summary and payment details.

Payment

Payment is made by bank transfer to the account shown in the order. The piece stays reserved until the payment arrives; if the payment does not arrive within the stated time, the reservation is cancelled.

Shipping

Every piece is carefully packed in a rigid box and shipped by courier with insurance. Shipping cost depends on the size and destination and is confirmed in the order. Personal pickup can be arranged.

Returns

As a consumer in the EU you can withdraw from the purchase within 14 days of receiving the piece without giving a reason. Write to the e-mail below; the piece must be returned undamaged in its original packaging, and the cost of return shipping is paid by the buyer. The purchase price is refunded within 14 days of receiving the returned piece. This does not apply to works painted to order (commissions).

Damage in transit

If a piece arrives damaged, take photos of the packaging and the piece and contact me within 48 hours — we will find a solution.

Seller

Sofia Hyrossova, Slovakia. Contact: info@shy.sk